PAYMENT FAQ

We accept all major credit and debit cards. We will also be offering a finance option – check the website for updates.

Yes but your order will not progress to the build stage until the cheque is received by us and cleared which may add up to 5 working days to your order.

No, we do not offer any account facilities.

Yes a VAT receipt will be sent to you via e-mail and will be included in your delivery.

We are in the process of arranging finance as a payment options. Keep an eye on the news section on our homepage or sign up to our mailing list to be kept informed of developments.

Yes you have the right to cancel your order. If you wish to cancel your order please inform us in writing via e-mail or by post. See the contact section for contact details.

Verified by Visa and Mastercard secure is a fraud prevention method specifically designed to protect you from unauthorised card use when shopping on the internet. Just like using your PIN code when shopping in a store the online system mimics this by providing a digital receipt that you sign off with your own personal password. See https://verifiedbyvisa.barclays.co.uk for more information on Verified by Visa or see http://www.mastercard.com for more information on Mastercard Secure.

We take payment as soon as your order is approved.

The estimated delivery time will be sent to you with your order confirmation once payment is received.  Generally, depending on your selected configuration, delivery will be 10 working days.  We will of course keep you up to date on the progress of your build.

DELIVERY FAQ

UPS

We deliver during normal working hours. The delivery must be signed for so if there is no one in to receive the goods then a card will be left to re-arrange delivery.

Yes.  If you paid on the credit or debit card the card holder must be there to accept delivery as the courier will ask for a signature.

The box itself is 740mm high x 720mm long x 390mm wide. The box will weigh between 30 – 40 Kgs approximately.

Unfortunately due to card fraud prevention we can not deliver to any address other than the card holder.

Unfortunately, delivery can not be arranged for the weekend.

Your PC will be delivered between 9.00am-5.30pm Monday to Friday.  Unfortunately, specific times can not be chosen.

PC SUPPORT FAQ

We offer telephone support between the hours of 9.00 am – 5.30 pm Monday to Friday. Outside of these hours you can request support via the support area or send an e-mail to support@ultravioletmachines.com. Always remember to quote your customer ID number on the back of your PC together with a contact number and times you are available so one of support team members can contact you.

If you are having software problems then back up all of your data and run the recovery DVD. For instructions on how to use the recovery software refer to your manual.

Unfortunately, we can not help with virus problems, but we can advise on what to do if you think you have one. If you install a recognised anti-virus program on your PC you should reduce the threat of virus problems.

Give us a call on +44 (1908) 574 093.

Unfortunately, we can not specify specific times for pick ups.

Yes. Let us know where you want your PC picked up from and we will arrange it.

We will always return your PC to you within 28 days of receiving it.

PERIPHERAL FAQ

A peripheral is any external device connected to your PC e.g. a monitor, keyboard, mouse etc.

Give us a call or send us a support request/e-mail. One of our advisors will diagnose the problem and if faulty will arrange a courier to pick the product. A new one will be sent out to you as soon as possible. If you have a specific day or time more convenient for the pick up then let the advisor know and we will try to accommodate you.; Don’t worry; we will keep you well informed throughout the exchange procedure of the status of your product.

Give us a call on +44 (1908) 574093 or log a support request. You may also look up the manufacturer and model of the device in your manual and click on our manufacturer’s website list. Click on the relevant link and have a look in their support section for help and advice.

The monitor manufacturers are very specific in what constitutes a defective unit. For Samsung monitors see http://www.samsung.com, for HP monitors see http://.www.hp.com and for BenQ see http://www.benq.co.uk.

As soon as you let us know that you have a faulty peripheral we will arrange an exchange for you. Please inform us if there are certain days or times more convenient and we will try our best to accommodate you.

Yes, just let us know where you want the product picking up from.

We will always check and chase up any outstanding replacements and inform you of any delays. If you do have any specific questions then please don’t hesitate to contact us.

GENERAL FAQ

We are currently developing our upgrade facility which will allow our customers to send there PCs back to us for upgrading and service. Check on our website in the New Year for more details or sign up to our mailing list to keep informed of new developments.

Sure, however any components you upgrade your PC with will not be covered by your warranty.  Also, any faults to components caused by you upgrading will not be covered by your warranty either.  You will also not be covered by warranty if the liquid cooling system is misused or damaged in any way whilst you carry out an upgrade.

We only use quality components from the finest manufacturers in the world. We believe that this increases performance and reliability of our PCs and if there is a problem we can ensure excellent driver and technical support.

Transporting your PC a lot? Keen to show off your skills at a LAN party? Imagine how green with envy your opponents will be when not only do you pull out you Ultra Violet Genesis PC but you pull it out of your UV flight case! Of course it has a practical use as well as it will keep your PC safe in transport. Give us a call if you are interested in a flight case but have some specific requirements.

Here at Ultra Violet we have a policy of including every manual and disk provided with each component we use. This means you will have specific help and detail for every specific component and/or peripheral you purchase from us.

Liquid cooling allows us to massively increase performance and stability in your PC. Liquid cooling also means less fans and therefore less noise.

Liquid cooling is becoming more and more common especially in high performance PCs. The liquid cooling system we use is completely sealed and is tested for any leaks before shipping. We also use a non-conductive liquid in the system.